We’re thankful for funeral directors being on the front line during the COVID-19 pandemic. Your hard work isn’t going unnoticed, and we know these are stressful times, so we want to help.
Over the past few weeks, we’ve been creating resources to help your staff create meaningful online funeral experiences. In case you missed anything, below is a breakdown of our resources and how your Frazer products can help during the COVID-19 pandemic.
Online Funeral Guides
I can’t imagine how heartbreaking it is for families to have funerals without all their loved ones physically present. That love and support is crucial during a time of grief and loss, but live streaming can help make things a little easier. Even if it’s online, it’s more important than ever to create meaningful funeral experiences.
That’s why we created this guide and tutorial video on using Facebook Live and posting the video link to their loved one’s Tribute Wall. This way, families can virtually attend the service. Our Tribute Wall Guide explains how families can make the most of Tribute Wall’s features. It’s the perfect online space for grieving and memorializing a loved one while being there for each other.
We know social media isn’t your top priority right now, but a quick post telling families that you’re here for them can make all the difference. To avoid adding another task to your busy plates, we created a COVID-19 Media Kit with social media posts and a press release. Additionally, our April Social Media Kit includes some coronavirus-related posts.
Online Payments with Tribute Pay
Many families already didn’t have the savings for an emergency expense before the COVID-19 pandemic. But now, with non-essential businesses closing their doors, more families are hurting financially. They might not think having a funeral is a possibility, but by offering alternative payment options, they can give their loved one the funeral they deserve.
For example, with Tribute Pay on your Frazer-powered funeral home website, you can offer families multiple online payment options, including credit card, ACH payment, life insurance assignments, crowdfunding, and loans. This way, they can choose the option best for them, while having the convenience of paying online while social distancing.
Memorial Tree Program
To relieve families from the stress of finding a florist to create an arrangement, they can plant a memorial tree through the Tribute Store Memorial Tree Program. Planting a tree is a great alternative for funeral homes whose chosen florist can’t operate as usual during the COVID-19 pandemic. Plus, it helps preserve the environment and provide health benefits, like lowering anxiety and blood pressure.
Other Frazer Website Features
With families turning to your website more than ever before, it’s truly the face of your funeral home. In addition to the features above, your Frazer-powered website has many other tools you can utilize for online funerals.
For grieving, there’s the grief email subscription 365 Days of Healing. Families can simply sign up on your website to receive a daily grief support email. That’s it, no extra work for your staff! Your website also integrates with Tribute Center for creating Tribute Videos and other mementos while avoiding double data entry.
How else can we help during the COVID-19 pandemic? Share your suggestions with us in the comments below!
In Alaska it is not uncommon to have to make all arrangements remotely from our customers. Listening is an active skill we all need to practice with passion. Here the many divergent cultures require additional attention. We often know that bodies may be held for extended times prior to burial. Quality service remains possible under adverse conditions, limits and constraints force us to be more creative when we can’t just do a cookie cutter service.
My sympathies lie with the last responders in hotspots, it is my hope that the resources that you need to protect yourselves and your families.
My heart and prayers are with the dedicated practitioners of the art and science of the mortuary trade protecting the public health.